There are lots of Factors on which an outsourcer should think about while signing an agreement with a provider of healthcare outsourcing services.
We Have Made a List Of Few To Consider Below:
Check if the medical billing company is HIPAA compliant. Find if the medical billing company is well certified – to ensures higher levels of process efficiency. Ask the medical billing service provider, how the company secures patient information apart from the HIPAA compliance
Know the company’s experience in the medical billing field. Know the company’s business strategy. A well-laid business plan of the healthcare outsourcing service provider can save unbelievable dollars in medical billing. How many medical billing clients does the company work for? - To know how work of new clients could be done properly without interruption or pressure from other clients.
Benefits of Outsourcing:
Know and analyze the benefits from the provider of healthcare outsourcing services. Do a complete cost analysis. Ask if there are hidden costs with medical billing. Compare the benefits that the medical billing company provides with the benefits of doing medical billing with ’in-house’ teams.
How Well They Deliver:
Know the deadline that is set-up for task accomplishment in each specialty. This is the SLA - The service level agreement, highly important for timely delivery of services. Confirm the process accuracy percentage - errors in the process might lead to delay or denial of payment
Technology Used By Them:
Know the details about the medical billing software used. Will the healthcare outsourcing services provider work on already existing software or do they force to switch to their software? Is the technological infrastructure flexible to make changes if required? - In case of adding new medical billing clients to the database, process changes etc. Is the medical billing company supported with the latest technology and bandwidth to perform the functions?
Know The Company:
Know the basic information about the employees - How many employees work in the company, how many are certified etc. The most important: Know the business continuity plan in case of emergency, disaster or epidemic disease. How is the plan structured to continue delivering services?